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Author: Geert Letens, ASEM President
Where you able to attend our recent webinar on ‘The Art and Science of Business Performance Management’? The webinar was provided by one of the world’s most renowned speakers on performance measurement, Professor Dr Umit Bititci of the Heriot Watt University, School of Management and Languages in Edinburgh (UK). We received some very positive feedback on the webinar and I must say I really enjoyed his presentation for many reasons as well.
First, it was really interesting to see how he presented himself. The summary of his intro just sounded so familiar: ‘I started my career as an engineer, then became a manager, worked as a consultant for several years, and currently I am active as a researcher and scientist’. I couldn’t think of a better profile to address the various customer segments of ASEM: engineers, engineering managers, EM consultants and scientists.
So no wonder that the core message of his presentation was completely aligned with the spirit of engineering management as it is reflected in our EM Body of Knowledge and EM Handbook. The science of business performance management can help you to develop the maturity of your organization’s performance measurement system. You could think of this as the technical dimension of performance measurement. The engineer inside of us really likes this dimension. The art of business performance measurement however, is to link the performance measurement system to a culture that stimulates empowerment and learning, versus a culture that simply uses measurement for better (read – ‘more’) command and control. This is the people dimension of business performance measurement which is really critical to achieve sustainable business results. Bring these two dimensions together and you will be surprised about what can be accomplished. I can’t think of a better way to promote ‘engineering – management’. This is what we need to do early in our careers when we manage a team of project specialists, what we further develop throughout our careers to become successful managers, and what we really focus on as leaders in a technology-oriented context.
The other thing that I really liked about the webinar was its international character. Umit presented the webinar from his office in Edinburgh (UK), Gana Natarajan (our Communication Director) hosted it from his university in Oregon, I attended from a hotel room in Tallinn (Estonia), and some of the attendees included folks from our partners in China and Brazil. Amazing isn’t it? What a way to attract the attention of engineering managers around the world! As a result, we plan to do this more. We already identified speakers from China and Brazil that will talk about their experience as engineering managers of some amazing engineering projects. This will also allow us to seek balance on another dimension that is so important for our society: to share the best of theory and practice. This is a foundational principle of our constitution that only further grows in importance as we reach out to collaborate with other engineering societies around the globe.
I want to thank Gana as well as Simon Philbin (our International Director) for their leadership on setting up these new international webinars. Engineering Management: People and Technology - Theory and Practice. Does it make sense to you too? Sad you missed the webinar? It is currently available for members on our website at https://asem.org/Webinar-Archive – way to go ASEM!
Geert Letens, PhD PEM
ASEM President 2015-2016 President@asem.org
On behalf of the Board of Directors, it is my pleasure to announce that Paul Kauffmann will serve as the new Executive Director of ASEM!
Paul graduated from Virginia Tech with degrees in electrical and mechanical engineering and worked for 21 years in industry, living and breathing engineering management. In the early 1990s, Paul earned his PhD in Industrial Engineering from Penn State University. He has been a member of the faculty at Old Dominion University and East Carolina University for most of his academic career. For the last four years, he has served as an ABET program evaluator. Paul’s profile is a clear match with the ambition of the society to serve as a bridge between engineering management theory and practice.
Paul has done an outstanding job as ASEM’s Treasurer for the last three years. He was instrumental in relocating the World Headquarters from Rolla to Huntsville and facilitated the transition to ASEM’s new IT platform. As a current member of the executive team, Paul has been involved in shaping and executing ASEM’s current strategy to be the premier organization that advances, promotes and unites the engineering management profession worldwide. We have exciting times ahead of us. His first official day as the ASEM Executive Director will be June 1.
This also means that on this day, Bill Daughton will pass the torch to Paul after more than eight years of service as the ASEM Executive Director. I would like to extend a special thank you to Bill for his devotion to the society, which has guided ASEM through many years of turbulence to a period of stability that has enabled us to focus on value, growth, and retention. Bill’s history of society service has been foundational for many critical decisions that we have undertaken to enhance products and services, increase productivity, and stimulate collaboration.
Please join me in welcoming Paul to his new role for ASEM and expressing our appreciation to Bill for his many years of ASEM leadership!
Geert Letens, PhD, PEM
Author: Paul Kauffmann, Upcoming ASEM Executive Director
It is my honor to be a new member of the line of outstanding and revered ASEM Executive Directors. I hope I can partially live up to the standard of commitment and accomplishments they have set. I also want to express my thanks to the board for its vote of support and confidence in making this appointment.
The transition with Bill Daughton is under way and will take place over the next few months as we work to get a new Treasurer into place. I am thankful to Bill that he plans to continue to be involved in the work of the society on special projects and as our source of corporate knowledge. We all owe Bill a big thank you for his years of leadership and service.
This is an exciting time to become Executive Director since we have many opportunities ahead of us. My primary goal is to continue our progress to develop and build the “back office” capabilities to support the various activities, committees, and board member projects we need to move forward.
Upcoming ASEM Executive Director
Le nouveau est arrivé! Many among you may recognize this French expression as the official annual kickoff of the race that eagers wine lovers around the world to take part in the traditional tasting of the year’s Beaujolais Nouveau. In the context of our society however, I would like to use this well recognized marketing slogan to encourage you to get a taste of the new editions of two core products of our society: the first annual book version of the ‘Engineering Management Journal’ (EMJ) and the fourth edition of our ‘Guide to the Engineering Management Body of Knowledge’ (EM BoK).
As you may remember from previous newsletters, ASEM decided to partner with Taylor and Francis to publish EMJ in order to bring more visibility and recognition to our academic journal that during several decades already highlights the state of research and practices on the management of technology, technical professionals, and technical organizations. The partnership with Taylor and Francis provides ASEM members electronic access to all EMJ articles and allows them to use advanced search options to look for specific content. What is new however, is the book that most of you should have received by now that bundles all the knowledge from the EMJ articles of 2015. While I hope you will enjoy this new flavor of EM wisdom, I also want to encourage ASEM members to use the EMJ membership access on the ASEM Website and click ‘Alert me’ underneath the EMJ pictogram (this does imply that you register for Taylor and Francis Online) to continue to receive alerts when the new quarterly electronic edition of EMJ appears. It will allow you to stay tuned of all new recent developments in our field!
At the same time, I am very happy to announce the official release of the fourth edition of our ‘Guide to the EM BoK’. As the EM BoK continues to serve as our fundamental repository of concepts, principles, procedures, and practices in the field of engineering management, the fourth edition incorporates important feedback and extensions from various practitioners and international contributors. I want to thank our editor Hiral Shah and co-editor Walter Nowocin for their work on these important additions that are in line with the international growth of the society.
But there is more new wine coming to a theatre near you soon. During the recent Spring Board Meeting in Charlotte, the ASEM Board of Directors took two important decisions that certainly will further stimulate EM certification based on the EM BoK around the world. First, we agreed to start the translation of the EM BoK and the EM Handbook in Chinese and Portuguese, addressing a need brought forward both by our Chinese partners of the Chinese Academy of Engineering and our recently founded section of ASEM in Brazil. And second, and most important to our current members, we agreed to offer free electronic access to the EM BoK and EM Handbook for our professional members. We will send you specific information on how to gain access as soon as our IT specialists have addressed the technical details of this decision, but we hope you are as excited about this as we are – we strongly believe this allows ASEM to offer a very attractive value proposition for ASEM Membership: EMJ, EM BoK, EM Handbook, Practice Periodical, Webinars, newsletters, conference discounts,…
This is a strong value package addressing the needs of both academia and industry. It results from our continuous efforts to speak for the engineering management profession around the world. Still we want to do better. And with your help, we know we can do better. Are you interested to contribute to our success? Just send me an email – we have several options for new active volunteers available!
I have some good news to share. Over the last month the Board of Directors has approved two new exciting elements. First, we have been able to create an international section in Brazil. Fernando Deschamp, the first president of the section, has planned a kick-off event on February 24, 2016 to start working towards the achievement of the operational plan of the section. I will leave the honor to Fernando and his team to share pictures and details on their ambitions in the next newsletter.
Along with the creation of this section, we have been able to celebrate our 100th professional international member. This is a remarkable achievement that certainly deserves a big thank you to Simon Philbin, our International Director, and Dave Wyrick, our Associate Executive Director, who over the last two years have been boosting our international efforts with the help of a highly committed team of international volunteers: Beth Cudney, Ben Baliga, Fernando Deschamps, Steve Wang and Alberto Sols.
The second approval that sets another milestone for the society relates to the institution of an academic partnership program. This program that has been created under the guidance of Paul Kauffmann (ASEM Treasurer) and Ben Baliga (At-Large Director) provides a cost effective and simple approach to facilitate student membership registration and reduce the administrative load on faculty. This allows faculty to focus on what really matters - student value creation: providing students exposure to our standards and publications, access to webinars on current topics from research and practice, guidance for professional certifications, and last but not least, opportunities for student leadership. We believe that when you are running an EM program in your university, stepping into this partnership program is a must to support your ABET accreditation or ASEM program certification goals. But even if you are teaching EM introduction courses as part of other engineering programs, this partnership will be valuable for you, allowing engineering students from all orientations to experience the importance of engineering management in support of their career ambitions. Don’t hesitate to contact Bill Schell or Ona Egbue, our Membership and Associate Membership Directors, to find out details: they will be happy to set you up in no time!
While our board is getting ready for its spring board meeting to assess progress and define priorities for the upcoming six months, I want encourage you to take some time in the next week to submit your abstract for the upcoming International Annual Conference in Charlotte. You will find the details in this newsletter through a link to the conference submissions website. The submission deadline (February 29, 2016) is coming up soon – don’t miss the opportunity to share your research and to continue the discussion about the future of engineering management. Our technical program team (Suzie Long, Ean Ng, Craig Downing and Bimal Nepal) have put together an impressive group of track chairs to assure a program that will ‘Energize Engineers’. Our conference hosts (Ertunga Ozelkan and Mike Ogle) are lining up prestigious keynote speakers and inspiring industry tours. They are looking into exciting options for social events at the motor speedway: wouldn’t that be cool!
In short - ASEM is on the move – let’s continue to get connected!
Geert Letens, PhD PEM
ASEM President 2015-2016
I felt very fortunate this morning. Returning home from a conference on error management organized by the European School for Management and Technology - and yes of course, I did bring the ASEM flag - I had the opportunity to walk around for a couple of hours in Berlin, Germany.
I just love to wander around in cities, especially early in the morning when there is hardly any traffic and only a couple of joggers running through the sceneries: discovering and admiring, but wondering too. About how it must have been to walk these same streets in the old days. You just have to return 50 years in history in Berlin to understand that things would have been completely different. There are plenty of symbols referring to ‘the wall’, reminding me that I simply wouldn’t have been able to follow this track that impressed with a few hundreds of years German history.
People build walls to protect their properties – that is quite understandable. Defending our territory and our history is essential to preserve our identity. More so, we need to feel safe and secure before we can grow and develop. But cutting off systematically from the outside world is not a healthy option either. In fact, in a military context, isolating your enemy has often been a proven concept leading to surrender. To prevent this, we need bridges. To bring in food and energy, to enable trading of products and services, to seize new opportunities that can assure sustainable growth.
Our society has a history and legacy to be proud of as well. So we have to protect this. As a result we will take the necessary steps in 2016 to protect our brand and our products. At the same time however, we need to develop more partnerships. When we are able to recognize the strengths of other organizations in order to match them with our core, we can achieve amazing results. Just look at the results of our partnership with Taylor and Francis for publishing the Engineering Management Journal. Better visibility for our authors, improved assistance for our editors, systemic screening of copyright violations, additional search options for our members. Submissions went up with 40% in one year, ASEM members get up to 20% discount on various Taylor and Francis books: value and growth – our past-president Gene Dixon can be proud. Thanks to Beth Cudney and Paul Kauffmann for setting up this partnership, thank you Toni Doolen and Eileen Van Aken for turning this relationship into a success story!
Today in Berlin, the remaining part of the wall is a symbol that reminds us of a period of division and separation. Berlin itself however, has grown to become the symbol of successful unification. Let’s work together this year to develop more partnerships, creating opportunities for engineers around the world to connect and to benefit from our products and services. There are amazing things we can accomplish if we manage to preserve our core, but are willing to think win-win with our partners: a number one priority for our upcoming spring board meeting.
Engineers sometimes are instructed to build walls. I tend to believe however, that in general, we prefer building bridges. Much more challenging, for sure, but when done well, also much more rewarding.
I hope you had a wonderful end-of-year season. On behalf of the ASEM Board of Directors, I wish you a healthy and happy 2016. There is a lot to look forward to this year. Let me know if you want to contribute to our success.
Let’s get connected!
Geert Letens, PhD PEM
ASEM President 2015-2016
ASEM Newsletter December 2015
The world is changing – a statement from the previous newsletter that can count. Over the last month we have seen both good and bad of this change. In less than 30 days Paris has been the centre of the world twice. First, to remind us of our vulnerability against terror, and second, to share a strong message of hope on climate change. As I am writing this message, nearly 200 countries adopted a new climate agreement, expressing their willingness to contribute to the solution of a global problem that extends their national interests.
This sets a stage for engineers and scientists to collaborate as never seen before. To develop new technology, to deliver massive projects of an unseen scale, to develop socio-technical systems that truly address global societal needs. Our society’s core knowledge centres on the integrated (technical, social, organizational) character of engineering management, and as a result, we can contribute to their success. More so, we need to contribute to their success.
As has been pointed out by our previous president repeatedly, this implies the development of an ASEM strategy that focuses on both value and growth. While various board members and committee leaders are working hard to define by the end of the year the formal plans and objectives that will help us to move forward in this direction, I want to raise your curiosity by sharing a few promising details.
• New membership options for engineering students and universities that sign up for a special partnership program.
• New training materials that will set you up for AEM and PEM certification
• A train-the-trainer program that will offer opportunities for certified knowledge providers around the world
• Certification events, organized in collaboration with global partners throughout the year
• Discounts for ASEM members and EMJ volunteers on books of the publisher of EMJ, Taylor and Francis.
• A new edition of the EM Body of Knowledge as well as the update of the EM Handbook
While I am sharing these examples of our continuous efforts towards improved value delivery, our society continues to grow around the world. ASEM has officially approved its first international section: please join me in welcoming the ASEM International Section Pakistan! As this section works towards the creation of a dedicated website to promote EM in their country, we are happy to share their enthusiasm in becoming the first global embassy of ASEM.
So, how about you? Are you excited about the way we are taking? Do you want to join us on our mission for a better world through improved engineering management? Would you like to see ASEM being represented in your country? Let us know if you can think of organizations that we should partner with. Maybe you or any of your friends would like to know more about certification and training, or perhaps you even consider becoming a certified trainer?
We really would like to hear from you - let’s get connected!
Notice anything lately? As in the quiet? Eh, probably not. That's OK.
You see, I haven't posted a blog in a while (nor has anyone else in ASEM). Further, it seems as if no one has noticed. That tells me that we're likely very busy or otherwise distracted. Simply put, if I haven't got something to share, I certainly don't think it's worth tearing you away from your activities.
In the meanwhile I'll be working with Gana Natarajan to improve our communications stream. It's important to communicate, and it's also important to communicate well. With Gana at the helm, I'm excited to see the changes that come our way in the future.
Enjoy December, don't work too hard, and be sure to let us know if there's a topic that we can explore with you. Your feedback goes a log way towards building better communication. ~ Trish
Our International Annual Conference in Indy was all about driving change, as it should be. The world is changing fast, and yet, more change is coming. According to Thomas Frey, Google’s top rated futurist speaker, humanity will change more in the next 20 years than in all of human history. There are tremendous challenges ahead of us: sustainability and climate change, the energy crisis, population explosion and changing societal demographics, and finding resources to feed 9 billion people. This is not just a burning platform – it rather looks like a burning ocean. More than ever, engineers will be needed to make a difference: failure is not an option. The good news is that they will be able to do what they are really good at: providing out of the box solutions for complex problems with stringent conditions.
But to deal with tomorrow’s challenges, engineers will have to change, too. While over the next 20 years, two billion jobs may disappear, most of them are forecasted to come back in different forms in different industries, with over 50% structured as freelance projects rather than full-time jobs (Thomas Frey, 2013). This implies the rise of a whole new development industry, allowing people to switch professions with less than 6 months of training and apprenticeship. Our society needs to be ready to support engineers to deal with these shifts throughout their career, providing them with the instruments and credibility (or, the knowledge and certifications, respectively) to be successful. While we do so, we will lay the foundation to accelerate the future.
This future will be without any doubt international: future measures of relevance will be determined on a global scale. The signs of international collaboration are already clearly visible in our society. Almost 40% of authors in the Engineering Management Journal are international. At the conference in Indianapolis, five continents were represented, coming from 23 countries. In May, we signed a Memorandum of Understanding with the Division of Engineering Management of the Chinese Academy of Engineering at the 9th Engineering Management Forum in Guangzhou. Currently we are very close to welcoming our first international sections of ASEM in Brazil and Pakistan. As your first truly international president, I look forward to further growing our international presence, and reaching out to other societies to co-organize engineering management events around the world.
All this requires us to continue to refine our products and services and to focus on value delivery for all of our customer groups: academics and students, as well as practitioners in industry. Ideas are not lacking – on the contrary! That is why I want to take this opportunity to reach out to you. If you too acknowledge that the world is changing, and believe that engineers and engineering managers will be essential to make a difference, then consider joining our team. Of course I understand there still may be questions about ‘how’ and ‘what’, but if already we share the same ‘why’, I am sure we will be able to find the right way for you to contribute to a society that wants to accelerate the future of engineers around the world.
Image credit: https://www.pexels.com/search/crowd/
Let’s get connected!
Geert Letens, PhD PEM
I was cruising the Internet yesterday and noticed a number of articles with an interesting theme. The titles of the posts were essentially 'Hire the Right People and Let Them Do Their Thing,' or some similar variant. It seemed odd to me that someone would have to point this out. After all, isn't the key to building a good team rooted in hiring people that are better than you at the tasks you need completed?
Rather than dwell on why someone needs to read these articles, though, I instead thought about the managers I've had where that message was either not received or ignored. What I came up with is by no means scientific or even statistically significant. Rather, it's more of my 'slice of life' perspective; your mileage may well be very different (and, I hope, for the better!).
The Boss - The classic 'Command and Control' manager, where "it's my way or the highway." I don't perform well in this setting. Most people I know don't flourish here, either. This sort of know-it-all manager is focused only on maintaining their spot at the top of the food chain. Productivity, innovation and engagement be damned, he (or she) is the big cheese and you had best recognize them as such. Teams under such individuals languish and the members likely find themselves as candidates for job cuts, given their undervalued contributions and poor performance. This manager would do better with a fleet of automatons, since they'll squander and squash any talent that comes their way.
The Micromanager - This person is practically a step-sibling to The Boss. While they might have experienced a brief glimmer in recognizing your talent, they sure aren't going to let you run off the leash to use it. Does your manager hound you for updates at multiple intervals during the day? Do they hover over you and behind you when they work? Do they need to have every detail of every task you intend to perform? Then you have found yourself under the microscope, unable to move or even consider a different approach to your work. It makes me wonder if these are the same managers that cannot seem to accomplish anything, because they find themselves too busy managing the details to perform their own work? When I find myself working for one of these people, I ask myself if someone in a past role really screwed up and caused the rest of us to be punished as a result?
The Absent Manager - While this initially sounds like a wonderful situation, this approach can lead to confusion and wasted productivity. The Absent Manager is never around to provide direction or communicate expectations. The team has no way of knowing what to do, unless one of them happens to be an accomplished mind reader. Deadlines are missed and high priority items are set aside in the void. Whatever the manager is expecting to accomplish, it's not happening here. The team is hired for talent, but left to fend for themselves. This 'lack of management' can lead team members to the chopping block, as they are unable to deliver or manage their work in a timely fashion.
The Absent-Minded Manager - I see this person as a mash-up between The Micromanager and The Absent Manager. They either aren't around, because they're spinning off in dozens of directions, or they're asking about the same details for the umpteenth time because they've forgotten or misplaced their notes. As a result, team members have to channel their talents toward managing this manager, to keep them on track and the project a-float. Time is wasted in re-work and lost priorities because the manager cannot be bothered to follow the plan (or establish one). As a result, everyone on the team has to become a mini-manager (for better or worse), which risks the emergence of any type described above. While this may showcase the strength of the team, too often it ends up being a train wreck of poor chemistry and delivery.
I'll wager there are even more management types that fail to appreciate their team members. I dare not think on it too much longer, lest I come off as a pessimist (I prefer to think of myself as a realist, to be honest). But I am curious to know what I missed, or if there's another type of manager that we should all try to avoid. Post your thoughts here and let's continue the conversation.
Image credit: https://www.pexels.com/photo/working-in-a-group-6224/
Tricia Simo Kush is a certified Professional Engineering Manager with a background in Information Technology and a goal to take her career to a higher level through Engineering Management. She graduated from the MEM program at St. Cloud State University in 2010. To her, Engineering Management is a fascinating mix of technology and business, people and process. She is constantly seeing the ways that Engineering Management spans industries and helps everyone to become effective leaders. Follow her on Twitter (@TSimoKush) or check out her profile on LinkedIn.
You've caught me; another blog about things that I have recently read.
The first is a note from Mike Cohn, who founded Mountain Goat Software. I don't, nor have I ever worked for Mike or his company. To be honest, I cannot recall how I first heard about him, but I've followed his blogs for years. He is a straight-shooter and calls 'em like he sees 'em. Most recently, he offered the following thoughts about estimation:
"I ask a team to estimate a product backlog item only when having the estimate will lead to actionably different behavior. So, for example, I might ask a team for an estimate on a user story so that I can decide if I want that story soon or perhaps not at all. Or I might ask for an estimate so I can make a commitment to a client or partner.
But I don’t ask a team to estimate just so I can later yell at them if they’re wrong. I don’t ask a team to estimate just so they feel pressure to meet that estimate."
(Yes, I know he's using some software lingo, but we all understand requirements, functionality and 'wish lists.' That's what he's talking about.)
I took a moment and thought about this. Granted, I'm frequently asked to estimate effort. We are all asked to provide estimates. But are these estimates used properly or, as Mike suggests, do they come back to bite you?
Maybe the article struck too close to home? On a recent project, I was hounded for a count of test cases. I have no problem telling anyone how many cases I've created, but if you aren't going to review them - and the requirements - the numbers don't mean anything. 'More' does not always equal 'good' (or 'better') in these situations.
In fact, it reminds me of the so-called 'good old days' of software where developers were paid by the line of code. Really. Have you ever heard of 'code bloat?' I assure you that many developers from that era have. Simply put, you cannot judge anything by the number of components. In other words, if 'some' is good, 'more' is not automatically better.
In his note, Mike goes on to add:
"Why not estimate everything?
Estimating can add a lot of value. It can lead to better decisions. For example, I’ll make a better 2016 budget with the estimates I’ve asked for than if I don’t get them. Right now, that’s important to me. But, if an estimate will not lead to an actionably different decision, time spent estimating is wasted."
He's right. You can spend a lot of time on tasks - estimating, metrics, even solutioning - that never come to fruition. His point is valid; if it means better decisions, it's not wasted time. And I would argue that sometimes we don't see better decisions coming from our efforts, and that can cause some frustration and even distrust.
As managers, we're often asking our teams to perform such activities. Sometimes we have to do them ourselves. Is the 'Why?' so hard to follow, or even question? Most of us can handle a situation once we have the appropriate information.
As Mike says, we can make better decisions. Working smarter, not harder, is the name of the game. So it's worthwhile to ask yourselves 'Why?' before requesting or performing the activity. If it leads to understanding and appreciating the goal, then it's time well spent. If you don't have a suitable answer, then you can determine that it's a wasted effort... and then the other questions start to form.
Because I cannot leave well enough alone, I also checked in with Johanna Rothman's site. I've referenced her work here before. She had a related but different topic recently, on 'resource efficiency.' Here is what she uncovered in a recent meeting with a client that was concerned about expertise and productivity:
"I want everyone fully utilized--how else will I know if people are productive?"
(This is a hot topic for me, particularly as a consultant. A freeway at full capacity, for example, means that no one is moving. Do managers really want that?!)
Johanna makes an important point in her note. "Measuring utilization is measuring effort. Your customers don't buy your efforts. They buy your products/features/releases. They buy the results of your efforts."
So estimation, measurement, expertise, utilization don't matter to your customer; make the best product and sell them what they asked for. Granted, pricing and delivery factor into the equation, but the message is clear. The buyer wants your best output, and you have to figure out how to deliver that.
Johanna concludes with this (a point that I agree with 100%):
"Use management to set the context and create an environment in which people can solve most of their problems. Measure the projects or features you finish, not the ones you start."
Your take-away is your own, and I suspect there are a few nodding heads in Reader Land. I tossed a lot of thoughts your way that made sense to me, but maybe not to you? Post your questions and thoughts below and let's see if we can get to a good place with estimates and measuring results. I look forward to the conversation!
Image credit: https://loribonfitto.files.wordpress.com/2014/11/raking-leaves.jpg
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